infoConnect Hub

For a short period of time (around 40 hours) a consultant can be allocated to review the POC scope, address questions, provide feedback, and participate in development and testing for Hub and IBM i components. For this approach, the scope would be small and include 1-2 simplified scenarios.

After receiving the required information, the Infoview product team will create a use case within our own sandbox environment and demonstrate it once complete. The aim of this approach is to assist parties who have been interested in the infoConnect Hub, but may not have the time to conduct and allocate in-house resources for the POC process

Our team would implement the desired use cases including full alignment with your team’s integration and IBM i development guidelines. The result would entail working integrations deployed to production in addition to knowledge transfer sessions with the client team members who would take ownership of the implemented components and integrations.

• Standard:During the entirety of the subscription term, support will be provided entailing product deployment, error/bug resolution, best practice advice, as well as subsequent product releases
• Priority:Expedited incident resolution, bug fixes, and small enhancements. support can be rolled over for the following month.
• Priority 24×7: Support engineer available for incident resolution during standard business hours and on-call rotations for all nights/weekends/holidays. support can be rolled over for the following month.
• Dedicated 24×7: A dedicated support engineer is online and ready to jump in at any point in time, day or night. Time outside incident resolution can be used for any additional project work.